Shipping policy

SHIPPING POLICY

Ashna Boutique currently ships within the United States only.

ORDER PROCESSING

Orders are processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from the carrier’s delivery time.

SHIPPING AND DELIVERY

Orders are primarily shipped through USPS Ground Advantage. Ashna Boutique may use UPS when it provides a better or more appropriate service for the order.

USPS Ground Advantage delivery is generally estimated at 2–5 business days after shipment. Delivery dates are estimates and are not guaranteed. Delays caused by the shipping carrier, weather, holidays, or other circumstances outside our control may occur.

SHIPPING COSTS

Shipping charges are paid by the customer and calculated at checkout based on the package and delivery destination.

TRACKING

Customers will receive a shipping confirmation email with tracking information after their order has shipped. Please allow up to 48 hours for tracking information to update.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact Nash Boutique immediately. We cannot guarantee that an address can be changed after an order has been processed or shipped.

If a package is returned because the customer provided an incorrect or incomplete address, the customer will be responsible for any additional shipping charges required to resend the package.

DELAYS, LOST PACKAGES, AND DELIVERED PACKAGES

Ashna Boutique is not responsible for shipping carrier delays. If tracking has not updated for 7 business days or the package appears lost in transit, please contact us so we can assist with opening an inquiry with the carrier.

If tracking shows that a package was delivered but it cannot be located, the customer should check the delivery area, ask household members or neighbors, and contact the shipping carrier. Ashna Boutique will assist when possible but cannot be held responsible for theft or loss occurring after confirmed delivery.

DAMAGED OR INCORRECT ORDERS

If an order arrives damaged or Ashna Boutique sends an incorrect item, please follow the reporting requirements stated in our Return and Exchange Policy.

thank you for shopping with Ashna Boutique