Refund policy

RETURN & EXCHANGE POLICY — ALL SALES FINAL

All purchases from Ashna Boutique are final sale. We do not accept returns, exchanges, or issue refunds due to change of mind, incorrect size selection, fit, color preference, or any other reason not caused by Ashna Boutique. Please review all product descriptions and sizing information carefully before placing your order.

STORE ERRORS

Ashna Boutique will only accept an exchange when the error was made by our store, such as sending the wrong item, size, or color.

If you receive an incorrect item, please contact us within 3 calendar days of delivery. Include your order number and clear photographs of the item, its original tags, the shipping package, and the shipping label.

The item must remain unworn, unwashed, unused, unaltered, and have all original tags attached. Once the claim is reviewed and approved, Ashna Boutique will cover the return shipping cost and send the correct replacement. If the correct replacement is unavailable, a refund will be issued to the original payment method.

DAMAGED ITEMS

A claim for an item that arrived damaged must be reported within 24 hours of delivery and must include clear photographs of the item, packaging, shipping label, and the specific damage. The item must not be worn, washed, used, altered, repaired, or have its tags removed.

Ashna Boutique does not cover damage caused after delivery, including damage resulting from wear, washing, improper care, misuse, snagging, alterations, attempted repairs, or handling by the customer.

All claims are reviewed individually. Ashna Boutique reserves the right to inspect returned merchandise and deny claims when the evidence indicates that the damage occurred after delivery or was not caused by Ashna Boutique, except where otherwise required by applicable law.